FOR MODERN PROPERTIES

Tech support that makes your building easier to run and better to live in.

ADK Assist gives residential buildings a dedicated on-site technician — Monday through Friday, 8am to 8pm, on-call on weekends and for emergencies — plus unlimited 24/7 remote support, cybersecurity monitoring, and monthly board reporting, all under one predictable monthly cost.
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The problem

Technology issues do not belong on the front desk.

Most buildings still handle technology reactively. Something breaks. Someone gets called. A contractor shows up at $150–200 an hour. The issue gets fixed — with no continuity, no documentation, and no protection in place until the next thing breaks. One in five maintenance calls to property managers is tech-related. That cost is invisible until it adds up.
FOR BOARDS, MANAGEMENT, AND RESIDENTS

One support model. Clear value across the property.

For Boards
A more defensible way to handle technology, with clearer oversight, predictable spend, and reporting the board can actually use.
For Management
A structured support model that reduces tech complaints reaching property managers and management teams.
For Staff
Less time lost to recurring tech issues that pull supers, front-desk teams, and on-site staff away from core responsibilities.
For Residents
A service residents can actually use when technology problems disrupt daily life at home.
WHAT your building GETs

A full support model, not a patchwork of vendors.

Dedicated On-Site Coverage
In-person support built around the needs of your property
Dedicated technician, Mon–Fri 8am–8pm
On-call for weekends and emergencies
No visit caps, no per-visit charges
24/7 Remote Support
Fast remote help without pulling in management or staff
Unlimited remote support
Faster issue resolution
Less pressure on staff
Cybersecurity Oversight
Protection and visibility built into the service model
Monitoring and protection
Ongoing security oversight
Monthly security reporting
Device and Smart-Home Support
Support for the connected technology residents rely on
Wi-Fi and connectivity help
Device troubleshooting
Smart-home setup and support
Requests, Updates, and Reporting
Every request tracked clearly from issue to resolution
Centralized ticket tracking
Real-time status updates
Board-ready reporting
One Accountable Partner
One ongoing partner instead of fragmented tech vendors
One structured process
Clear ownership and coordination
Predictable ongoing support
WHY PROPERTIES CHOOSE ADK

A better operating model for the entire property.

ADK Assist helps properties reduce recurring tech friction, improve visibility, and bring support, cybersecurity, and coordination under one ongoing service model.
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Predictable monthly cost
Fewer tech complaints reaching management
Less staff time lost to recurring issues
Clear reporting for boards and leadership
Built-in cybersecurity oversight
One accountable partner across the property
WHAT THE RESEARCH SHOWS

Three numbers worth knowing.

20%
Of all maintenance calls to property managers are tech-related. ADK intercepts every one of them. (Assurant, 2024)
86%
Of renters say tech support as a building service would improve their perception of management. (Assurant, 2024)
73%
Of satisfied residents are more likely to renew their lease — directly protecting the building's revenue and reputation. (AppFolio, 2025)
A PRACTICAL WAY TO START

Start with the property. Expand over time.

ADK Assist does not have to begin as an all-at-once resident service. Many properties start with structured support for staff, systems, and oversight, then expand into resident-facing support over time.
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Start with property-level support
Add reporting and oversight from day one
Reduce pressure on management and staff
Expand into resident support later
Create a visible amenity over time
Tailor the rollout to the property’s needs
PRICING

Building-wide pricing built around your building's needs.

ADK Assist is structured as a building-wide service designed to fit within operating budgets or common charges.
Pricing depends on building configuration, unit count, and the level of coverage the property needs.
Property Support Layer
Custom Pricing
Building-level technology support for common areas, workstations, cameras, and building systems — without resident-facing coverage.

A lower-friction way to bring structure, cybersecurity, and reporting to the property, with the option to extend to residents over time.
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What's included:
  • Unlimited remote support for building systems and equipment
  • Cybersecurity monitoring and reporting for building infrastructure
  • Centralized request tracking and updates
  • Building-wide visibility into support activity
Property & Resident Coverage
Custom Pricing
Building infrastructure plus direct resident support.

Includes a dedicated on-site technician, unlimited 24/7 remote support, cybersecurity monitoring, and monthly board reporting.

All under one predictable monthly cost.
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What's included:
  • Everything in Property Support Layer
  • Dedicated on-site technician | Monday–Friday, 8am–8pm
  • On-call coverage for weekends and emergencies
  • Direct resident support for devices, Wi-Fi, smart home, and account access
  • No visit caps. No per-visit charges.
Custom Proposal
Built for your building
For buildings that need a fully tailored scope beyond the standard coverage models.

Pricing shaped around unit count, building configuration, and required service levels — submitted as a proposal you can bring directly to your board.
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What to expect:
  • A proposal built around your specific property
  • Coverage and rollout options tailored to your needs
  • Clear scope and implementation path
  • Pricing you can present directly to your board
Built from experience

From the front desk up

Local.
Hands-on.
Accountable.
“Technology has become essential to how people live and work, but most support is still reactive, fragmented, and hard to trust. ADK was built to change that.”
Felix Izquierdo
Founder
Listen.
Understand.
Solve.
“Technology support is never one-size-fits-all. ADK’s business development approach starts by understanding what is actually happening, then shaping the right support model around the client's needs.”
Charley Karpiuk
Business Development Manager
Responsive.
Skilled.
Reliable.
“Great technology support is not just about fixing the issue in front of you. It is about knowing the environment, preventing problems, and making every client feel covered before something goes wrong.”
James Nance
Tech Support Specialist
FAQ

Questions boards and management teams usually ask.

What to expect on rollout, pricing, support, reporting, and how ADK Assist fits into the way your property operates.
Does a property have to roll out resident support on day one?

No. Many properties start with building-level support, cybersecurity oversight, and reporting, then expand into resident-facing support over time. That gives leadership a lower-friction way to start while still improving how technology is handled across the property.

How is pricing structured for properties?

ADK Assist is structured as a property-wide service, typically priced per unit and shaped around the size, configuration, and coverage needs of the building. Final pricing is provided through a proposal built around the property.

What does the board or management team actually receive?

Management and leadership receive clear visibility into support activity, including centralized request tracking and ongoing reporting. For properties, that means a more structured operating model and documentation the board can actually use.

How does this reduce the burden on staff and management?

ADK Assist gives residents and property teams a direct support path, which helps keep recurring tech issues from landing on supers, front-desk teams, and management offices. The goal is to reduce interruptions, complaints, and time spent coordinating outside vendors.

Is cybersecurity included, or is that separate?

Cybersecurity is built into the service model. ADK Assist includes monitoring, protection, and reporting as part of ongoing coverage, giving properties a clearer and more defensible technology posture.

What kinds of properties is ADK Assist designed for?

ADK Assist is built for residential properties that want a more structured way to handle support, cybersecurity, and device management. It is especially well suited to boards and management teams looking for better oversight, less operational drag, and a more modern resident experience.

get started

Bring a more accountable support model to your building.

ADK Assist gives boards and management teams a more structured way to handle support, cybersecurity, and device management, with a model that can start at the property level and expand over time.
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