FOR HOMES
Home technology support that knows your setup.
Ongoing support for devices, Wi-Fi, smart-home systems, and account access — with remote help anywhere and on-site support where ADK actively operates in New York City.
How ADK Helps
One-off house calls and scattered support make home technology harder than it should be. ADK brings it into one ongoing support model.
24/7 Remote Support
Fast help for day-to-day tech issues without waiting for someone to show up.
On-Site Support When Needed
In-person help for setup, hardware, network issues, and smart-home technology.
Built-In Cybersecurity
Ongoing protection that helps reduce risk across your devices and accounts.
Coverage tailored to each home, unit, and location
One support model for primary homes, second homes, and connected units.
Home Office Friendly
Simple home office support is included. More robust business setups are custom priced.
Multi-Home Support
Coverage that supports your entire world, no matter where you are.
WHAT WE SUPPORT
Your home technology, supported and secured.
From Wi-Fi and devices to smart-home systems and account access, ADK supports the technology you rely on every day.
Devices
Support for computers, phones, tablets, printers, and the technology you use every day
Wi-Fi & Network
Help with home internet, connectivity, coverage, and network-related issues
Smart Home
Setup and support for TVs, streaming devices, cameras, lighting, and connected home systems
Software & Accounts
Help with email, passwords, logins, software setup, and account-related issues
How ADK Assist works
One team.
One app.
Ongoing support you can count on.
Onboard
We learn your setup, devices, and support needs.
Submit a Request
Use the app to request help, track updates, and stay connected to your technician.
We Resolve It
Most issues are handled remotely in real time. On-site help is available when needed under the right plan.
Ongoing Support
ADK stays involved in the background to help reduce issues, support your environment, and give you greater peace of mind.
Fast remote help when issues come up
On-site support in New York City
Complete, ongoing coverage
Coverage
Remote anywhere. On-site where we operate.
ADK provides remote support wherever you are. On-site support is available in New York City.
PRICING
Choose the household plan that fits your home.
Remote support is available across plans. On-site support is included only where applicable and when your plan provides it.
Essential
$149
per unit/month
or
$1,490
per unit/year
Best for: households that want reliable remote support and cybersecurity protection without regular on-site visits.
- Unlimited remote support, 24/7
- Cybersecurity protection and real-time monitoring
- Malware and virus protection
- Password and account support
- Device setup and troubleshooting
- ADK Assist app access
Premium Concierge
$249
per unit/month
or
$2,490
per unit/year
Best for: households that want everything in Essential plus on-site support when needed.
- Everything in Essential
- Up to 4 on-site technician visits per month
- Priority support response
- Smart home setup and management
- In-person help for hardware, network, and setup
- Account and password management support
Custom Support
Custom pricing
For more complex home offices, multi-user environments, or technology setups that need tailored coverage.
- Tailored support for more complex setups
- Multi-user and multi-device coverage
- Network and infrastructure support
- A support model built around your setup
- Custom pricing for tailored coverage
PLAN COMPARISON
Compare what’s included in each plan.
Essential
Most Popular
Premium Concierge
Custom Support
ADK Assist app access
24/7 remote support
Cybersecurity protection
Device setup and configuration
Simple home office support
Smart device troubleshooting
Smart home setup and management
On-site support
Up to 4 visits/month included
Complex home office support
Advanced residential technology
FAQ
Questions homeowners usually ask.
What to expect on plans, locations, home office coverage, and ongoing support
What’s the difference between Essential and Premium Concierge?
Essential includes unlimited remote support and cybersecurity protection. Premium Concierge includes everything in Essential plus up to 4 on-site technician visits per month.
Can ADK support more than one home or unit?
Yes. Coverage can be tailored across homes, units, and locations.
Is home office support included?
Yes. Simple home office setups are included. More complex home business office environments are handled through Custom Support.
Is cybersecurity included?
Yes. Cybersecurity protection and monitoring are built into both household plans.
Do I need to be in New York City to use ADK?
No. Remote support can be provided anywhere. On-site support is available in New York City Area and South Florida.
How do support requests work?
Support requests are submitted through the ADK Assist app, where updates, communication, and request tracking are all handled in one place.
GET STARTED
Bring a better support model to your home.
Predictable monthly cost
Built-in cybersecurity
Support that knows your setup