About Us
Built inside NYC buildings, not adapted to them.
ADK Assist was created to solve a simple problem: homes, buildings, and businesses depend on technology every day, but most people do not have a reliable team to support it when something goes wrong.
I started ADK by helping one resident at a time. What began as hands-on support inside a single residential building became a company built to make technology easier to manage, support, and trust.
Felix Izquierdo
Founder & CEO
OUR STory
ADK Assist gives people one accountable partner for the technology they rely on every day.
We believe technology support should not feel confusing, transactional, or hard to access. When something stops working, you should know who to contact, what happens next, and how the issue is being resolved.
That is why ADK Assist combines remote support, on-site service, cybersecurity monitoring, and clear communication into one managed support experience.
For buildings, that means fewer tech-related complaints reaching staff and management.
For businesses, it means less downtime and a more dependable IT support model.
For homes, it means professional help without hourly guesswork or repeated troubleshooting.
That is why ADK Assist combines remote support, on-site service, cybersecurity monitoring, and clear communication into one managed support experience.
For buildings, that means fewer tech-related complaints reaching staff and management.
For businesses, it means less downtime and a more dependable IT support model.
For homes, it means professional help without hourly guesswork or repeated troubleshooting.
Our Mission
Make technology easier to manage, easier to support, and easier to trust.
ADK Technology was founded by Felix Izquierdo from the front desk of a residential building in New York City.
From that position, he saw the same issues repeat every day. Residents struggled with Wi-Fi, devices, smart home systems, account access, printers, phones, and security concerns. Building staff were asked to help with problems they were not trained or equipped to solve. Businesses and homeowners relied on one-off contractors, unpredictable appointments, and reactive fixes.
Felix began solving those problems one client at a time. That hands-on, relationship-first approach became the foundation for ADK Assist.
Today, ADK Assist brings that same model to residential buildings, businesses, and homes through professional tech support, cybersecurity, device management, and a dedicated app that keeps every request organized.
From that position, he saw the same issues repeat every day. Residents struggled with Wi-Fi, devices, smart home systems, account access, printers, phones, and security concerns. Building staff were asked to help with problems they were not trained or equipped to solve. Businesses and homeowners relied on one-off contractors, unpredictable appointments, and reactive fixes.
Felix began solving those problems one client at a time. That hands-on, relationship-first approach became the foundation for ADK Assist.
Today, ADK Assist brings that same model to residential buildings, businesses, and homes through professional tech support, cybersecurity, device management, and a dedicated app that keeps every request organized.
Why ADK
Not a help desk. Not a one-time repair service. A technology partner.
Local and hands-on
We are built around the realities of the properties, businesses, and homes we support — hands-on, local to each market we serve.
One accountable team
Instead of juggling contractors, vendors, and scattered support requests, clients work with one team that understands their environment.
Support that gets smarter over time
Every request is logged, tracked, and updated through the ADK Assist app, helping our team understand each client’s devices, systems, and recurring needs.
Cybersecurity built in
Support is not just about fixing problems after they happen. ADK Assist includes monitoring, protection, and reporting to help reduce risk before it becomes a larger issue.
WHO WE SERVE
Support for the people, properties, and teams that depend on technology every day.
ADK Assist serves three core audiences, each with a support model built around how they actually use technology.
Properties
For co-ops, condos, HOAs, and residential buildings that want to reduce staff burden, improve the resident experience, and have a modern technology support model.
Explore Property Support
Per-unit pricing, fits operating budgets
Dedicated technician + 24/7 remote support
Cybersecurity and board reporting included
Businesses
For small and mid-size businesses that need reliable IT support, cybersecurity, network management, and device support without hiring a full-time internal team.
Explore Business SupportStarts at $249/month for small teams
Remote and on-site support included
Cybersecurity monitoring built in
Homes
For individuals and households that want dependable help with devices, Wi-Fi, smart home systems, account access, and everyday technology issues.
Explore Home PricingPlans from $149/month
Remote support on all plans; on-site on Premium
NYC on-site coverage
Our team
Leadership
A lean, passionate team building with purpose.
Felix Izquierdo
CEO & Founder
Felix leads ADK with a founder’s vision for smarter, more secure technology support.
Natalia Skvortsova
Senior Project Manager
Natalia keeps ADK’s operations organized, aligned, and moving with clarity across teams.
Charley Karpiuk
Business Development Manager
Charley leads ADK's go-to-market work — finding the right fit for every building, business, and home.
James Nance
Tech Support Specialist
James delivers responsive technical support that keeps clients connected, covered, and confident.
Lissette Tumialan
Project Coordinator - UX/UI Designer
Lissette designs intuitive digital experiences that make ADK’s platforms feel clear and seamless.
Jordan Diaz
Senior Developer
Jordan builds scalable digital systems with a focus on performance, security, and clean architecture.
Joseph Robles
Junior Developer
Joseph supports ADK’s development work by building, testing, and improving reliable digital solutions.
